Our Cancellation Policies:

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Applies to Immersive Study Programs only, including, but not limited to, the Farming + Sustainability Program and Afro-Cuban Culture & History: 

• All of our program payments include a $300 non-refundable deposit, which is included in the first program payment.
•  For group programming, there is a non-refundable deposit of 25% of the total program cost, and must be paid at the time of program reservation. Once this initial deposit is made, it is included in the total program cost. 

If cancellations by a student/participant are made within 27 calendar days from the start date of the program on behalf of the participant, the participant will receive a refund of the full deposit made, minus a $300 cancellation fee. Refunds for cancellations on behalf of the participant within 27 days will be made to the original form of payment (Wise, Zelle, Paypal, or bank transfer) within 3-5 business days.

If cancellations on behalf of the student/participant are made within 15 calendar days from the start date of the trip/program, the student/participant will be charged a $300 cancellation fee and will be eligible for a refund of up to 50% of the total program/trip cost or the total program/trip costs paid prior to the cancellation. Refunds for cancellations on behalf of the student/participant within 15 days from the program start will be made to the original form of payment (Wise, Zelle, Paypal, or bank transfer) within 3-5 business days.

Cancellations within less than 15 days: If cancellations on the part of the student/participant are made within less than 15 calendar days, the cancellation reason will be placed under review, and a refund amount for cancellation will be determined within 3-5 business days. Refunds are not guaranteed for cancellations made within less than 15 calendar days on the behalf of the student/participant. In the case of an emergency, injury, illness, personal loss, death, or other circumstances out of the participant’s control, supporting documentation will be required, and each case will be evaluated. Supporting documents include, but are not limited to: hospital records, medical certificates, death certificates, test results, doctor's notes, or proof of hospitalization. 

ReglaSOUL Program Cancellations: In the case of cancellation on behalf of ReglaSOUL due to unforeseen circumstances beyond the control of ReglaSOUL, such as natural disasters, force majeure, political or civil unrest, legal restrictions, changes in international law, or any other applicable situations, a full refund will be paid to the student/participant within 30 days from the date of Program cancellation.