Our Cancellation Policies:

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 At ReglaSOUL, we’re committed to offering transformative, hands-on learning experiences. Due to the extensive planning and resources involved in delivering our programs, we have a strict return and cancellation policy for our custom immersive programs and our Farming + Sustainability programs. 

Cancellation & Refund Policy

Non-Refundable Deposit: A $300 deposit is required to secure your spot. This deposit is non-refundable under any circumstances.

Program Balance: The remaining balance must be paid by the program payment deadline. Failure to pay on time may result in the loss of your spot without refund.

If you need to cancel your participation:

• More than 60 days before the program start date: You may be eligible for a 50% refund of the total program fee paid (excluding the non-refundable deposit and cancellation fee).
• 60 days or fewer before the program start date: No refunds will be issued.

Cancellation Fee: All participant cancellations are subject to a $300 cancellation fee, in addition to the non-refundable deposit.

Important: Refund eligibility applies only to first-time cancellations on an original booking and does not apply after a program has been transferred or rescheduled.

Participants may request to transfer their program to a future date one time only, subject to availability and approval. Requests for transfer must be based on circumstances beyond the participant’s control, including but not limited to illness, death of an immediate family member, or other events constituting force majeure.

• Approved transfers allow participants to apply their existing payment toward a future program date.
• Once a transfer is used, the booking is considered final and non-refundable.
• The cancellation fee applies to transfers and rescheduling on behalf of the participant.
• Any subsequent cancellation after a transfer is not eligible for a refund under any circumstances.

By enrolling in a ReglaSOUL program, participants acknowledge that:

• Program funds are allocated in advance toward logistics, staffing, community partnerships, and on-the-ground program preparation.
• Due to the nature of operating in Cuba, this includes advance cash withdrawals, international travel coordination, and partner commitments made well ahead of the program start date.
• These costs are incurred regardless of participant attendance.

In the unlikely event that ReglaSOUL must cancel or make significant changes to the program due to circumstances beyond our control (e.g., safety concerns, natural disasters):

• You will receive a full refund of all program fees paid, minus the deposit.
• If the program is rescheduled, you may choose to attend the new session or receive a refund (excluding the deposit).

If the program is affected by unforeseeable events such as natural disasters, public health emergencies, or political unrest, refunds will be considered on a case-by-case basis but are not guaranteed.

To request a refund, email us at payments@reglasoul.com with your full name, program details, and reason for cancellation.

• Official refund requests must be submitted via email for consideration. Requests submitted through WhatsApp or other social media platforms will not be considered.
• Eligible refunds are processed within 7–10 business days.